Returns, Exchanges and Terms

Refunds are only offered if a performance is cancelled.

If you can’t attend, we can offer:

• An exchange to another performance
• A credit voucher valid for 1 year

Just let us know at least 48 hours before the show. 

We do not offer partial refunds. If your chosen price band is sold out for the new date, we’ll match you to the closest available band instead. 

If a show has sold out: 

• We’re happy to try and resell your tickets (once all other house tickets are gone)
• If we’re successful, you’ll be issued credit valid for 1 year
• Tickets can’t be resold via unauthorised third-party sellers 

Tickets transferred or sold via unauthorised channels may be cancelled without refund, and any Royal Court memberships may be revoked. 

• We use e-tickets - show them on your phone or tablet 
• Don’t have a device or printer? Let Box Office staff know when you arrive, and we’ll help 

Most shows are suitable for ages 14+, though some may have a higher recommendation. Check the individual production page for guidance. 

• No booking fees on e-tickets booked directly through us
• All tickets in the Jerwood Theatre Downstairs include a £1.50 restoration levy, supporting essential maintenance and upkeep
• Tickets sold for other venues (e.g. West End transfers) may include a booking fee
• Third-party agents may charge additional fees 

 Gift Vouchers 

• Buy in person or by phone for any amount up to £1000
• Can be sent to yourself or directly to a recipient
• Choose a delivery date (within 12 months of purchase)
• Valid for 1 year, redeemable online, by phone, or in person 

 Theatre Tokens 

• Can be redeemed in person or by phone
• Sold in person only, once our in-person Box Office opens 

 Reservations & Groups 

• Group bookings can be held for up to 4 weeks or until 1 week before the show, whichever is sooner
• If unpaid by then, seats will be released without further notice 

The management reserves the right to: 

• Refuse admission or ask audience members to leave 
• Deny latecomers entry or delay it until an appropriate break 
• Cancel performances due to cast illness or external issues (without liability beyond a refund or exchange) 
• Note that trigger warnings and content advisories are listed online and emailed to bookers ahead of the show