Cookies Policy

A cookie is a small text file that is downloaded onto ‘terminal equipment’ (e.g. a computer or smartphone) when the user accesses a website. It allows the website to recognise that user’s device and store some information about the user’s preferences or past actions.

We use cookies when you visit our site. There are four main types of cookies – read more about how and why we use them below.

Our cookies help us:

• Make our website work as you’d expect
• Save you having to login every time you visit the site
• Remember your settings during and between visits
•  Improve the speed/security of the site
•  Allow you to share pages with social networks like Facebook
•  Continuously improve our website for you
• Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

• Pay sales commissions
• Collect any sensitive information

1. Strictly Necessary cookies

Strictly Necessary cookies are set to help support the structure of the pages that are displayed to you. These help the website to function and enhance the look and feel of the website. They also help to improve navigation around our website and allow you to return to pages you have previously visited. This type of ‘cookie’ only lasts for the duration of the time you are visiting the website. When you leave the website they are deleted automatically.

Strictly Necessary cookies used on this website

CookieDetection Used to identify whether cookies can be set. Deleted when the user ends their browser session.

SessionID Used to distinguish users. Deleted when the user ends their browser session.

SpektrixClientName Used to distinguish Spektrix client systems. Expires after 1 year.

_hp2_id. Used to distinguish users. Variable expiry, up to 2 years.

_hp2_props. Contains information related to the user’s session. Variable expiry, up to 2 years.

wordpress_logged_in_{random} Essential WordPress session management cookies for logged in users. Persists if theres a wordpress user logged in.

wordpress_sec_{random} Persists if theres a wordpress user logged in. Essential WordPress session management cookies for logged in users.

wordpress_sec_{random} Essential WordPress session management cookies for logged in users. Persists if theres a wordpress user logged in.

wordpress_test_cookie Essential WordPress session management cookies for logged in users. Persists if theres a wordpress user logged in.

wp-settings-{random} This is used to customise your view of admin interface, and possibly also the main site interface.Persists.

wp-settings-{time}-{random} This is used to customise your view of admin interface, and possibly also the main site interface. Persists.

__cfduid
Cloudflare cookie are used to identify individual clients behind a shared IP. This is third Party. Expires after 5 years.

2. Functionality cookies

Functionality cookies are used to make accessing the website more convenient, and ensure you can carry out activity on the site. For example, making our shopping basket and checkout work, determining if you are logged in or not, remembering your search settings. Such cookies will remain on your hard drive until you choose to clear them. If you choose to do this, you will need to enter your details each time you visit the site. There is no way to prevent these cookies being set other than to not use our site.

Functionality cookies on our website

hide_newsletter 60 days. Internal cookie used to know when we have to display the newsletter message.

3. Performance / analytical cookies

Performance cookies are used to provide aggregated statistics on visitors to our websites and their browsing behaviour – such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This enables us to order the site to make customers’ journeys easier, and if necessary make improvements. These analytics programmes also tell us on an anonymous basis how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend. The data is aggregated and anonymised, which means we cannot identify you as an individual.

Performance cookies

We predominantly use Google Analytics to carry out analytical functions on our site. You can view their privacy policy here. You can opt-out of being tracked by Google Analytics across all websites here.

Google Analytics Spektrix iframes include Google Analytics cookies. More information can be found here.

_gat Google Analytics. This cookie is used to track and report website traffic. Expires 2 years from set/ update.

_ga Google Analytics. This cookie is used to track and report website traffic. Expires 2 years from set/ update.

_gid Google Analytics. This cookie is used to track and report website traffic. Expires 2 years from set/ update.

SpektrixLastContact Used to recognise the last time the user interacted. Expires after 1 year.

ReturningCustomerCookie Used to recognise return users. Persists until the customer clears their cookies.

4. Targeting cookies i.e. Third Party Cookies and Cookies used for Advertising

Third-party cookies may be placed on a user’s device which remembers that you have visited certain websites. These cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. These cookies can track your visits, but they don’t know who you are even if you are logged in to royalcourttheatre.com

You can opt-out from targeted advertising – please see the Managing your cookies settings section below for more information and links.

We host the Facebook Pixel on our site. This pixel enables us to track users (anonymous to us) once they click on one of our Facebook and Instagram adverts. This helps us see how people engage with the content on our website and if they purchase a ticket as a result of clicking on an ad.

Whilst it is not possible for a Facebook or Instagram user to entirely opt-out of adverts on the platform itself, you can change what types of adverts you see and the information Facebook uses to target you with adverts. You may still see adverts from us on Facebook or Instagram after you change your preferences if you sit within some of Facebook’s anonymised interest based groups.

Head to your advertising settings on Facebook for more info and to change your advert preferences.

Advertising Cookies

Cookies are widely used in online advertising. You can learn more about online advertising here. Neither us, advertisers or our advertising partners can gain personally identifiable information from these cookies.

To the best of our knowledge, below is a list of our main advertising network partners, who set cookies on our website to provide targeted adverts relevant to you and your interests:

Flashtalking – more info here
Fifty – more info here

To opt out of their cookies dropping on your provider follow the link provided. Please note, this does not mean you will see fewer adverts; you will still see the same number, but they will be less targeted to your interests.

If you have any further questions please contact [email protected]

You can opt-out of almost all advertising cookies here. It is worth noting that opting out of advertising cookies will not mean you won’t see adverts, just simply that they won’t be tailored to you any longer.

Remarketing cookies

You may notice that sometimes after visiting a site you see increased numbers of adverts from the site you visited. This is because advertisers, including ourselves pay for these adverts. The technology to do this is made possible by cookies and as such we may place a so called “remarketing cookie” during your visit. You can opt out of these cookies at anytime by changing settings in your browser. As detailed in the ‘Managing Cookies’ section.

Third-party cookies may be placed on a user’s device which remembers that you have visited certain websites. These cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. These cookies can track your visits, but they don’t know who you are even if you are logged in to our website.

Social Website Cookies

So you can easily “Like” or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site. Some cookies may be set by engaging with embedded media on our site, such as YouTube and Soundcloud or clicking to share with Facebook or Twitter. These cookies are listed below. Find out more about each company’s privacy policy using the links.

Cookies are set by:

Facebook – Privacy Policy
Instagram – Privacy Policy
Twitter – Privacy Policy
YouTube – Privacy Policy
Soundcloud – Privacy Policy

The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Managing your cookies settings

It is easy to manage your cookies by adjusting your browser settings. For more information about cookies and how to opt-out, visit any of the following industry bodies:

European interactive digital advertising alliance
Digital Advertising Alliance
Network Advertising Initiative

Browsers
All browsers are different, but by adjusting your browser settings you can prevent your browsing from being tracked. Here are links to the help pages on the major browsers, where you can manage your cookie settings:

Safari
Google Chrome
Microsoft Internet Explorer
Mozilla Firefox

Advertising cookies

As outlined above, you can manage third-party advertising cookies through the Interactive Advertising Bureau