Box Office & Ticketing
Whether you're booking online, over the phone or as part of a group, here’s everything you need to know about buying tickets for shows at the Royal Court.
To contact the Box Office, please email boxoffice@royalcourttheatre.com. The Box Office phone line (020 7565 5000) is open 12-6pm, Monday – Saturday.
Attending a Performance FAQs
When should I arrive for a show?
We recommend arriving in good time and taking your seat before the performance begins. Doors usually open around 20 minutes before the start.
Where is my ticket?
Your e-ticket will have been emailed from boxoffice@boxoffice.royalcourttheatre.com. Try searching “e-ticket” in your inbox.
You can:
- Show your ticket on your phone
- Or print it out in advance
Collecting at Box Office? Please allow extra time before the show starts.
Which theatre space will my show be in?
We have two spaces at our Sloane Square venue:
- Jerwood Theatre Downstairs:
Proscenium-arch stage, 370 seats across Stalls, Circle and Balcony - Jerwood Theatre Upstairs:
Intimate studio space with around 90 seats, located on the 4th floor (lift accessible)
We may also sell tickets for productions at other venues — these will be clearly marked at the time of booking and on your ticket.
Is there a cloakroom? Can I bring bags?
Yes, we have a cloakroom on the Stalls level. You can check in large bags or bulky items for £1 per item. Bags may be searched.
What happens if I’m late?
We operate a strict no latecomers or re-admittance policy for most performances.
- Downstairs shows sometimes allow a late entry point, chosen by the Director
- Upstairs shows typically do not permit late entry (due to crossing the stage)
If admitted late, you may be seated in the nearest available spot, not necessarily your original booked seat.
Can I return or exchange my ticket?
Refunds are only offered if a performance is cancelled. If you can’t attend a performance, we can offer:
- An exchange to another performance
- A credit voucher valid for 1 year
See our full ticket T&Cs for details on returns and exchanges
Do you provide content warnings?
We try not to spoil the experience of new plays. However, key content warnings for specific shows are typically available online and through pre-show emails. If there are certain themes or content that you are particularly concerned about, you’re welcome to contact us to discuss these before booking.
Can I bring children to the theatre?
Most productions are recommended for ages 14+. Some may vary — check the show page for age guidance.
- No children under 6 years old are permitted in the auditorium (unless a specific babe in arms performance)
- Under 16s must be accompanied by an adult
Do you offer group rates for schools?
Yes, we offer reduced ticket rates for schools, colleges, universities and community groups. Visit our Group booking page for full details.
Are there programmes available?
We usually sell playtexts instead of traditional programmes for £5. After the run, texts may be available through Concord Theatricals at full price.
Some shows may have printed programmes. Please ask a Front of House team member on the day.
Can I use my phone or take photos during the performance?
- Phones must be switched off before entering the auditorium
- Photography or recording is not allowed during performances
Is there a dress code?
No, wear whatever makes you feel comfortable.
How can I share feedback about my visit?
We welcome feedback. Email us at info@royalcourttheatre.com and we’ll pass your comments on to the right team.
What if I bought my ticket from a ticket agent?
We work with a small number of official agents, including TodayTix. If you have any issues or questions, contact us.
Do you have air con?
The Jerwood Theatre Downstairs is fitted with a ventilation system that brings in fresh air and expels used air. We also run these systems before and after audience entry to keep the air fresh throughout the building.