Returns and Exchanges
Tickets are sold as non-refundable and will become void if re-sold.
Strictly subject to availability, and at the discretion of the Box Office staff, we may be able to exchange tickets for another performance of the same production provided we are given at least 24 hours’ notice before the performance. In 2021 the Royal Court will not charge an administration fee for the service.
QUEUING FOR RETURNS
In line with social distancing restrictions, we may need to amend our system for queuing for returns. Please check back nearer the time of the performance you wish to attend, or email the box office at: email@example.com.
The Royal Court operates an in person waiting list for returns from one hour before each performance.
At this time a list of names will be taken, and the queue dispersed until a time closer to the performance. Returned tickets will then be offered, in order, to those on the list. Customers who arrive after this time will be added to the end of the list.
(Although we will not begin the list until an hour before the performance, we will honour any queue that forms in our foyer beforehand, so for popular shows it may be advisable to arrive early.)
Customers on the list can wait for up to 2 tickets each.
We cannot offer any guarantee that customers who join the waiting list will be successful in obtaining tickets. We are reliant upon other customers returning their unwanted tickets, which does not happen for every performance. Neither can we advise on any pattern to returned tickets.
Please note that all returned tickets will be sold at full price, at their original face value; we will not be able to offer concessions or honour any discounts/promotions on returned seats.
Further options for booking tickets to sold out performances include Monday tickets, released on the day of the performance, and standing places for productions in the Jerwood Theatre Downstairs, which will be released one hour before every performance.
If an event has sold out we are happy to try and re-sell your tickets once we have sold all of our own available tickets, including any reserved or last minute holds we may have. Please note that we can never guarantee the re-sale of your tickets.
If they are re-sold, you will be refunded to credit, which is attached to your customer record and can be spent on future tickets and merchandise at the Royal Court. This credit must be spent within 12 months of receipt.
Tickets cannot be refunded unless a performance is cancelled. In the event of a cancelled performance, patrons will first be offered the opportunity to exchange for another performance; if there are no alternative tickets or if the patron is not able to attend an alternative performance the full purchase cost of the ticket will be refunded via the original payment method.
The Royal Court reserves the right to make alterations to the advertised programme, casting or schedule at any time and without advance notice. The Royal Court does not have understudies and so it may be necessary to cancel a performance at short notice due to cast indisposition. For this reason please ensure the Box Office has your correct contact details.
Please check your tickets and confirmation email carefully as mistakes cannot be rectified at a later date.