Access Facilities
Practical support to help you feel confident and comfortable during your visit.
From assistive technologies to step-free routes, quiet spaces to support dogs - we’re here to make every part of your experience accessible.
If there’s anything we can do to support your visit, or if you have questions not covered below, please get in touch.
Access Support
Assistive Listening Devices
We offer Sennheiser headsets (infrared system) in both theatres to:
- Amplify sound for hard of hearing patrons
- Provide live audio description during designated performances
Headsets are free and can be collected from the Cloakroom (Stalls level).
In the Jerwood Theatre Downstairs, optimal seating for this system is marked on our auditorium plan. The Upstairs theatre is covered throughout.
Induction Loops
An induction loop is available at Box Office - just let our staff know if you’d like to use it.
We also offer portable loop systems for meetings, events or hires across the building.
Support Dogs
Guide and hearing dogs are very welcome.
Let us know when booking so we can reserve an aisle seat or arrange support from our team if you'd prefer us to look after your dog during the performance. Some productions may feature loud noises or sudden effects, so feel free to ask for content guidance before attending.
Wheelchair Access & Mobility Support
- We welcome patrons remaining in wheelchairs or transferring to theatre seating
- Our auditorium layout can change so sharing information about your wheelchair will ensure we can book you the best seats for the performance
Building
Level Access Entrance
If you’re using a wheelchair, mobility aid, or just prefer step-free access, you can enter via the easy-open doors to the right of the main entrance. A lift with voice commentary and tactile controls serves public areas of the building.
Lift Access to Key Areas
- Ground Floor (G): Box Office, Jerwood Theatre Downstairs Circle, accessible toilet
- Stalls Foyer (B): Jerwood Theatre Downstairs Stalls, Bar & Kitchen, Library, accessible toilet
- Balcony Bar (1): Access to Library and Balcony Bar
- Third Floor (3): Waiting area for Jerwood Theatre Upstairs
- Fourth Floor (4): Jerwood Theatre Upstairs auditorium (available once the house opens)
Wayfinding Aids
Our staircases include tactile indicators on handrails to signal the level you’re approaching, with contrasting textures to help identify direction. Stairs and landings also use a mix of leather and metal handrails for orientation.
Accessible Toilets
Step-free accessible toilets are located on:
- Stalls level
- Circle level
- Undercroft bar
Each facility is equipped with:
- Emergency pull cords
- Flashing alarm lights
- Easy-turn taps and grab rails
- Bar
Stalls Access Door width (door open) – 35in / 89cm Width – 5ft / 152.4cm Length (door to loo) – 70in / 177.8cm Length (door to mirror) – 7ft / 213.3cm
Circle Access Door width (door open) – 31in / 78.7cm Width (radiator to wall) – 68.5in / 174cm Width (wall to wall) – 6ft / 182.8cm Length (door to loo) – 67in / 170.2cm Length (door to far wall) – 81in / 205.7cm
Undercroft bar measurements to come
Seat Information
Jerwood Theatre Downstairs
- Seats have armrests (except Row M, circle slips, and Row C in Balcony)
- Armrests in the Stalls can be raised
- Balcony has limited legroom
Seat Dimensions:
- Width between armrests: 17.5in / 43cm
- Seat depth: 18in / 46cm
- Seat back height: 20.5in / 52cm
Jerwood Theatre Upstairs
- Bench-style seating (2 people per bench)
- One wheelchair space always available
- Seating layout may vary per show, please contact us for the latest info
Bench Dimensions:
- Width: 36in / 91cm
- Depth: 15in / 38cm
- Back height: 13in / 34cm
