Box Office Manager
Location: The Royal Court Theatre, London
Contract: Full time/permanent
Salary: £34,320 (gross) per year
This is a key role overseeing the day-to-day operations and strategic role of the Royal Court’s Box Office and Sales function. Acting as a leading member of our frontline teams, the role includes line managing Box Office staff; developing box office and ticketing strategies to maximise sales income; working with sales and marketing teams and other departments to improve audience insights and share data. Jointly with the Front of House Manager, the role also oversees wider use and upkeep of our public spaces and library; and manages playtext, programme and merchandise sales.
The role will inspire the Box Office team to deliver excellent service by telephone, in-person and online and capture data accurately and effectively using the ticketing system (Spektrix). They will ensure all members of the team are well informed about the artistic programme at the Royal Court, able to champion the work and collaborate with Front of House Manager to ensure the best, joined up customer experience across our frontline teams. This will include working from the Box Office front desk at least two days a week and on shift through to performance time at least twice a week.
The successful candidate will have:
- Experience working in a similar role in a busy arts or ticketing organisation.
- Experience managing staff teams in operational roles.
- Good working knowledge of Spektrix or equivalent CRM ticketing system to manage sales and analyse data.
- Good working knowledge of integrating a box office system with other ticketing and promotional platforms through an API feed (for example DotDigital, WordPress, TodayTix etc).
- Strong IT and financial literacy, including confidence with data analysis and reporting.
Further details of the role can be found in the job pack, attached. If you are interested in this role, please review the job description and email a CV and Cover Letter (no more than two sides of A4), sent in Word doc/PDF to recruitment@royalcourttheatre.com by no later than 11:59pm on Sunday, 11th August 2024. Please address how you meet the criteria set out above within your application.
To note, your application can also be sent through in the form of a voice note, or PowerPoint presentation (no more than five slides). Should there be a more accessible format for your application to be received, please contact the recruitment inbox
The Royal Court Theatre operates the Disability Confident scheme, which means you are guaranteed to be shortlisted to the next stage if you meet the minimum criteria. Please clearly outline in your email if you would like to be considered under this scheme.
If you have any questions about the role, please do not hesitate to contact the recruitment inbox ahead of the closing date.