Full Terms and Conditions
EXCHANGES AND REFUNDS
Tickets are non-refundable. Tickets cannot be resold through unauthorised third parties. If a ticket is transferred or resold in breach of this condition, the bearer of the ticket or the person claiming the right to attend the event will be refused admission to the event and any memberships you may have with The Royal Court will be terminated.
We may be able to exchange tickets for another performance of the same production provided we are given 24 hours’ notice before the performance. This is strictly subject to availability There is a £2 exchange fee for this service.
If an event has sold out we are happy to try and re-sell your tickets once we have sold all of our own available tickets. including any last minute holds we may have. Please note that we cannot guarantee the re-sale of your tickets. If they are re-sold, you will be refunded to credit, which is attached to your Royal Court customer record and can be spent on future tickets and merchandise at the Royal Court. This credit must be spent within 12 months of receipt.
Tickets cannot be refunded unless a performance is cancelled. In the event of a cancelled performance, patrons will first be offered the opportunity to exchange tickets for another performance; if there are no alternative tickets or if the patron is not able to attend an alternative performance the full purchase cost of the ticket will be refunded via the original payment method.
The Royal Court reserves the right to make alterations to the advertised programme, casting or schedule at any time and without advance notice. The Royal Court does not have understudies and so it may be necessary to cancel a performance at short notice due to cast indisposition. For this reason please ensure the Box Office has your correct contact details.
Please check your tickets and confirmation email carefully as mistakes cannot be rectified at a later date.
Many of our shows come with an age guidance of 14+ and for some productions this may be higher. Age guidance for each production can be found on our website and if you have any concerns before booking, please contact a member of the Box Office on 020 7565 5000.
The management reserves the right, in combination with any other statements that may be displayed on the premises to:
1. Refuse admission of the ticket holder to the premises.
2. Request the ticket holder to leave the premises.
3. Refuse admission to the auditorium of latecomers or delay entry until a suitable break or interval in the performance/event.
4. Cancel or abandon a performance/event for reasons beyond its control without notice and without being liable to pay any person any compensation or damage whatsoever other than at the management’s discretion a possible percentage or maximum refund to the ticket holder of the value of the ticket.
Audience members who leave the auditorium once the performance has started may be asked to wait in the foyer until an appropriate moment in the performance to re-admit them. Re-admittance may be refused if there is no appropriate moment or admittance will cause disruption. No refund or exchange will be offered.
Smoking is prohibited within all buildings.
The use of photographic or recording equipment is not allowed within the building.
Any large bags must be deposited in our cloakroom (available from one hour prior to the performance). The Royal Court can not be held responsible for any personal items brought to the venue, or left in the Cloakroom.
The Royal Court cannot permit glassware to be brought into the auditorium. Plastic cups are provided at the bars.
Mobile phones, pagers, watches and other portable electrical devices must be silenced, including vibration functions, before entering the auditorium.
Children under the age of 14 are welcome in the front of house and Bar & Kitchen areas, but are not permitted to enter the auditorium. if you have any questions about the age guidance of our productions, please contact the Box Office on 020 7565 5000.
Strobe lighting, smoke effects and gunshots are sometimes used in productions. Signs will be displayed informing you of this in advance.
The Royal Court Theatre does not charge a booking fee for tickets booked through the Box Office or online.
However, tickets for productions at other venues in the West End or elsewhere, may incur a small per ticket fee.
Tickets purchased through third party agents may incur additional fees.
When booking tickets it is possible to make a donation to the Royal Court which will be added to your order total. If you wish to make a donation please let the Box Office Assistant know during your call or add an amount to your basket online.
e Royal Court invests in the future, offering writers the support, time and resources to find their voices and tell their stories, asking the big questions and responding to the issues of the moment. As a registered charity the Royal Court relies on the investment of our generous donors to cover nearly one third of our budget in addition to revenue from the Arts Council and ticket sales.
It is possible to Gift Aid any donation that you give to the Royal Court. If you wish to Gift Aid your donation please click the relevant tick box on the Donation page. Click Here for more information regarding Gift Aid.
If required, we will endeavor to post all tickets out within 2 working days of making a booking. Tickets will be posted by First Class Post at a cost of £1.
Tickets for productions in our Jerwood Theatre Upstairs are not able to be posted and will be held at the Box Office for collection on the day of the performance only.
Books/Playtexts will be posted out within 2 working days, subject to availability. They will be posted by First Class Post at cost of £2 per item.
If a production is not taking place at the Royal Court Theatre itself, tickets can be collected at the relevant Box Office on-site. If you have chosen to collect your tickets at the Box Office we recommend picking up your tickets at least half an hour before the performance begins. Please bring along the order number and any proof of eligibility for any discounted tickets.
Upon making a booking, we will add you to our Royal Court mailing list to keep you informed of future productions, news and ticket offers. We will also store any personal information which you provide to us during the booking process e.g) name, telephone number and email address.
We may also share your information with other arts organisations. If at any time you wish to be removed from either of these mailing lists you can contact the Box Office on 020 7565 5000, send an email to [email protected] or remove yourself from the relevant list in the My Account section of our website.
We are able to securely save your payment details on our system. This feature can be set-up online or over the phone. We will not save your details without your permission.
If you wish to purchase tickets using Theatre Tokens please call or speak our Box Office to arrange payment. Theatre Tokens cannot be redeemed on our website and can only be redeemed in person at the Royal Court Theatre Box Office. If you wish to send us your Theatre Tokens, we recommend posting them Recorded Delivery. The Royal Court cannot accept any responsibility for documents mislaid or lost in the post.
An online gift voucher can be purchased for any amount up to £1000. When purchasing a gift voucher it is possible to send it to yourself or directly to a recipients email address. You can also specify the date that the Gift Voucher will be emailed to the recipient (within 12 months of the purchase date).
The Gift Voucher can be redeemed online at the Checkout stage or direct with the Box Office at the Royal Court. If not redeemed, our Gift Vouchers will expire 12 months after the day they were sent.
Gift Vouchers can only be redeem through the Box Office and unfortunately are not currently accepted by our Bar and Kitchen or Bookshop.
If you are trying to redeem a Gift Voucher and are getting an error message, please contact the Box Office on 020 7565 5000.